Genesys User Guide
Click here to see this page in full context
  1. Home >
  2. 2 Accessing Genesys >
  3. 2.1 Logging Into Genesys

State of Wisconsin
Department of Health Services

  

Release 26-01
February 04, 2026

2.1 Logging Into Genesys

  1. 2.1.1 Account Activation
  2. 2.1.2 Logging Into Genesys After Account Activation

2.1.1 Account Activation

Demo Video Account Activation

Once access to Genesys Cloud has been granted, the agent receives an email. 

  1. Click Activate from the email. Be sure Firefox, Edge, or Chrome browser loads.
     

  2. After clicking Activate, the agent is brought to the Welcome to Genesys Cloud page to enter the new password.

  3. After entering New password and Verify new password fields, click Register. 

    Password requirements are as follows: 

    • The minimum length is eight characters.

    • The maximum length for a password is 400 characters.

    • Passwords must have at least one number, one special character, one uppercase letter, and one lowercase letter.

    • None of the previous 10 passwords can be reused.

    • Do not copy and paste a password to set it.

    • The length of time before a password expires is set by the administrator.

  4. If the password does not meet the requirements, Genesys Cloud displays a message with the suggested change to help meet the requirements.

  5. If prompted to enter an organization name, use: dhsgenesysprod.
  6. After successful activation, the following message displays, “You have successfully activated your account!” 
  7. Select Collaborate/Communicate to begin using Genesys Cloud. 
Note My Account and Architect are not used.

2.1.2 Logging Into Genesys After Account Activation

Demo Video Logging Into Genesys
  1. Navigate to the Genesys Login Page using Firefox, Edge, or Chrome.
  2. Enter the email address and password associated with the Genesys account.
  3. If prompted to enter an organization name, use: dhsgenesysprod.
  4. Click Log In.
  5. If this screen appears, select Collaborate/Communication to begin using Genesys Cloud. 

This page last updated in Release Number: 26-01
Release Date:02/04/2026
Effective Date: 02/04/2026

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208